Exemplary organisations, and schools are no exception, aspire to achieve a triple goal: (i) technical excellence (doing what is called for and doing it well), (ii) service excellence (with the best customer experience) and (iii) procedural excellence (using fewer resources).
Neglecting one or more of these fields could drive us to the abyss and threaten the sustainability of our business. The same goes for failing to anticipate the impact of technological innovation on our sector. How can we be sure that we are on the right path?
This is the question that we will try to answer during the session. To do so, we will conduct a “post-mortem analysis” of several resounding failures in the business world in order to take away some lessons that I am sure you can use in your centres.